Frequently Asked Questions
Everything you need to know about shopping at Steiner Maastricht.
What is the estimated delivery time for my order?
Orders within the Netherlands are typically delivered within 1-2 business days. For international shipping within Europe, please allow 3-5 business days for your package to arrive.
What is your return policy?
We offer a 14-day return period from the date you receive your order. Items must be unworn, in their original condition, and with all Steiner Maastricht tags attached.
How do I determine the right size for me?
Each product page features a detailed size guide. Since we curate premium fashion brands, fit may vary; we recommend checking the specific measurements provided or contacting our stylists for advice.
Which payment methods do you accept?
We accept a variety of secure payment options including iDEAL, Credit Card (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Can I pick up my online order at the Steiner Maastricht boutique?
Yes, you can select 'In-store Pickup' at checkout. You will receive an email notification as soon as your items are ready for collection at our Maastricht location.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.